Privacy Policy

We are committed to protecting your privacy. We appreciate that you do not want the personal information you provide to us distributed indiscriminately so we have detailed in our Privacy Policy and Cookie Policy how we collect information, what we do with it, how it is protected, and what controls you have over this.

Who are we

Stewart Travel Management is a trading name of Stewart Travel Limited.

The Stewart Travel Limited group of companies includes: Stewart Travel; Stewart Travel Management; CruiseKings; Scotland’s Cruise Centre; My Canada Trips; Santa Claus Trips; DanceKings; GolfKings; and SkiKings.

By using Stewart Travel Management, you consent to the collection and use of information in accordance with this Privacy Policy and the associated Cookie Policy.

What information we collect from you

We may collect and process the following information about you:

  • contact information: name, email address, mailing address, phone number
  • billing information: such as credit card number and billing address
  • usage activity: how you interact with us such as purchase history, what content you viewed, and which areas of our website you visited;
  • device information: such as your IP address, browser type, referring / exit pages, operating system, mobile device ID, device type, cookies and mobile service carrier
  • location-based data: where permitted by you through your browser
  • information about your business: such as company name, company size and business type
  • demographic information: such as age, education, gender, interests and post code.

You may however visit our website anonymously by changing the settings on your browser.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to process your booking or provide you with certain services.

If you provide us with the personal information of any third parties, for example, any other passengers included in a booking you make, you must have the authority of each of those third parties to provide their personal information to us for the purposes set out in this Privacy Policy. By providing such information, you confirm that you have such authority.

How we use your information

We will use the information you provide to:

  • Fulfil your booking, including:

 

processing your booking;

sending you a booking confirmation;

assessing your needs to determine suitable products of services;

sending you requested product or service information;

sending you product updates;

administering your account;
 

  • Notify you of any changes to your booking or our services;

 

  • To enable or facilitate the exercise of our rights under our website terms and conditions and booking terms and conditions.

 

  • We will also process your personal data in pursuit of our legitimate interests to improve and promote our services:

 

  • We may also be required to process your personal data to comply with our legal obligations under ABTA membership / ATOL membership.

We will not pass your information to third parties for the purposes of them contacting you regarding their products and services.

You can tell us not to contact you with information regarding our products and services either at the point such information is collected (by checking or un-checking (as directed) the relevant box) or by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us using the contact details at the end of this Privacy Policy.

Who we share your information with

All calls into and from Stewart Travel Management may be silently monitored and/or recorded for training and quality purposes.

If you make a booking, we may pass your personal information to other relevant suppliers of your travel arrangements such as airline and transport operators and accommodation providers. This may also apply to any sensitive personal information that you give to us, such as details of any disabilities or dietary/religious requirements. Your personal information may also be passed to travel agents, tour operators, government, enforcement and security agencies and to the public authorities of any country in your itinerary, including immigration and customs authorities. If we cannot pass your personal information on as outlined here, we cannot properly fulfil your booking.

Your personal data will be processed in accordance with the applicable supplier’s privacy policy and, if your booking is made via a reservation system provider (“GDS”), with its privacy policy. These are available at: Airline Carrier Privacy Policy  or from the carrier, GDS, supplier directly.

We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in processing bookings, providing the services we offer through the Stewart Travel Management, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.

In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber-crime or to protect the Site or the rights, property or personal safety of any person.

Payment processing

Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet. Payments made through Stewart Travel Management are made through our payment solutions provider. You will be providing credit or debit card information directly to our provider which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to our provider is not within our control and is subject to our provider's Privacy Policy and terms and conditions.

How we protect your information

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our booking platforms or services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via Stewart Travel Management whilst it is in transit over the internet and any such submission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Where we store your information

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by organisations operating outside the EEA that work for us or for any of our suppliers (e.g. Airlines, hoteliers, etc). Countries outside of the EEA may not have the same level of privacy laws as exist in the UK. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

How long do we keep your information

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide travel agency services, you can contact us at the address detailed at the end of this document. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements.

Your Rights

Access

You have a right to request that we provide you with a copy of your personal information that we hold, and you have the right to be informed of; (a) the source of your personal information; (b) the purposes, legal basis and methods of processing; (c) the data controller’s identity; and (d) the entities or categories of entities to whom your personal information may be transferred, subject to a fee of no more than £10.00.

Rectify or erase personal information

You have a right to request that we rectify inaccurate personal information. We may seek to verify the accuracy of the personal information before rectifying it.

You can also request that we erase your personal information in circumstances where:

  • it is no longer needed for the purposes for which it was collected
  • you have withdrawn your consent (where the data processing was based on consent)
  • it has been processed unlawfully

We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:

  • for compliance with a legal obligation; or
  • for the establishment, exercise or defence of legal claims.

Object

You have the right to object to the processing of your personal information.

You can object to any processing of your personal information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests.

Changes to our Privacy Policy

We may change this privacy policy from time to time to keep it up to date with legal requirements and the way in which we operate our business. We will post the updated privacy policy on the site so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it so please regularly check these pages for the latest version of this notice.

Links to other websites

The Site may contain links to external websites. We are not responsible for the privacy policies or the content of such sites.

Cookie Policy

This policy explains what cookies are and how we use them on this website. You should read this policy, so you can understand the type of cookies that we use, the information we collect using them and how we use that information. By using our website, you are agreeing that we can use cookies as described in this policy.

What are cookies?

Cookies are files which contain small amounts of information. The files are stored in your browser or on the hard drive of your computer or device.

How do we use cookies?

We use cookies to help personalise your browsing experience and to make our website easier to use. Cookies are used by us so that our website can remember what you have done while browsing, for instance, what you have searched for, and how far you have progressed when making a booking.

What type of cookies do we use?

There are two types of cookie: session cookies and persistent cookies. Session cookies are deleted from your computer or device when you close your web browser. Persistent cookies remain stored on your computer or device until they are deleted, or they reach their expiry date. We use the following cookies:

Analytical/performance cookies. These cookies allow us to count the number of individual visitors to our website and to see how they move around the website when they are using it. This helps us to improve the way our website works, for example, by making it easier to find things.

Functionality cookies. These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, such as remembering your holiday search preferences. It also allows for live chat support during your browsing experience.

Targeting cookies. These cookies record your visit to our website, pages you have visited and links that you follow. We use this information to make the advertising shown on our website more relevant to your interests. We may also share this information with third parties to make our advertising on their websites more relevant to your interests. These cookies also allow you to share and send information to other websites.

What kind of information do we collect with our cookies?

When you visit our website, we may collect the following types of information from you: your IP (internet protocol) address, operating system, browser and device type, time zone setting, your country, the URL you came from, search details that you enter in our website, products you viewed or searched, page response times, website errors, length of time spent viewing pages, page interaction information, and the methods used to browse away from the page.

How do you block cookies?

Most web browsers allow you to refuse cookies. You can block our cookies by activating the setting on your browser that allows you to refuse some or all cookies. To find out more about cookies and how to delete and control them, click help in your browser menu or visit www.aboutcookies.org.

If you block our use of cookies, you may be unable to access certain areas of our website and certain functions and pages may not work correctly. For example, you will not be able to make a booking online.

How we can change the Cookie Policy

We may update this policy from time to time. Changes in technology, legislation and authorities’ guidance may require us to inform you of the activities we undertake where it affects your privacy rights. You should check this page occasionally to ensure you are familiar with any changes.

Contacting us

If you have any questions, concerns or comments about this Privacy Policy, Cookie Policy or any requests concerning your personal data, please contact us by email at : privacy-policy@stewarttravel.co.uk or write to us at: Data Protection Compliance Officer, Stewart Travel Limited, 3rd Floor Sterling House, 20 Renfield Street, Glasgow, G2 5AP

 


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